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Shipping & Returns

Shipping & Delivery

Most stock part orders ship same day if order is placed by 3 pm EST. Parts that are shipped directly from Master Spas and other manufacturers may take 7-12 business days. All electronic parts are final sale. If you need a part or an entire order expedited, please contact us for an expedited shipping rate and shipping dates. Expedited shipping orders will not be processed on Fridays, Saturdays, Sundays or Holidays.  Orders must be received prior to 11:00 A.M. for expedited shipping.

Please be advised that all packages must be inspected thoroughly when accepting delivery. If you sign for the order, you are accepting the item and its condition. You will not be reimbursed for return shipping and you will be responsible for filing a claim with the carrier if you sign for the damaged product. In a case where the package or item is damaged you must refuse the package and notify us immediately. If you refuse a shipment for any reason other than damage, you will be responsible for the return the package back to us.

MasterSpaPartsOnline.com free shipping applies only to the continental United States.

 

International Shipments

Free shipping and $7.99 economy shipping does not include shipping anywhere outside of the contiguous US. Customers will be responsible for any additional duties or taxes. Customs charges for your country are not included in the postage or order cost. Please call us for international shipping rates 1-888-946-8882.

 

Returns

Parts must be returned unused and within 30 Days of Receipt. Electronics and all Spa Covers are non-returnable. When parts are returned, they must be in salable condition and in the original packaging. Once we inspect your return, and these conditions are met, you will receive a Store Credit that does not expire.

PLEASE Do Not Send Back Opened and/or Wet Filters. We will not be able to issue credit for Opened and/or Wet Filters.

 

Restocking Policy

Selecting replacement parts can be difficult, so we do not charge a re-stocking fee if you call or email to ensure you are placing the correct order. Customers are responsible for paying the shipping costs on all parts that are returned due to incorrect ordering. A 20% restocking fee may apply on a case-by-case basis if this procedure is not followed. Call us at 1-888-946-8882 and one of our representatives will help with your return request.

 

A Return Merchandise Authorization (RMA) will be required for all returns.

Please include your name and RMA# on or inside the return package.

 

Return Parts to:

MasterSpaPartsOnline.com Returns
1282 Broadhollow Rd.
Farmingdale, NY 11735

 

You are welcome to call us and one of our representatives will help with your return request at 1-888-946-8882.

A Return Merchandise Authorization (RMA) will be required for all returns. Please include your name and RMA# on or inside the return package.